Case Study: Strengthening Microsoft 365 Security with MFA & Active Directory Sync

Client: Confidential Municipal Government

Location: Public Sector

Challenge

A municipal government needed to improve its Microsoft 365 security by implementing Multi-Factor Authentication (MFA) and enforcing stronger password policies. Many user accounts were not synced with Active Directory, and some departments had unique operational requirements, such as Dispatch and City Council members. The project required a phased rollout to minimize disruption.

Solution

Precision IT Consulting delivered a comprehensive security upgrade by:

• Synchronizing all user accounts with Microsoft 365 for consistent authentication.
• Implementing a complex password policy across departments.
• Configuring Azure Conditional Access to enforce MFA for all eligible accounts.
• Providing step-by-step guidance and hands-on support to ensure smooth adoption.
• Creating special access rules for departments with unique operational needs.
  

Results

• 100% MFA Coverage for all eligible accounts.
• Improved Security Posture with layered authentication and strong password enforcement.
• Seamless Rollout with phased deployment and dedicated end-user support.

The municipality is now better protected against phishing and credential-based cyberattacks, meeting best practice standards for identity and access management.