A consumer services company needed comprehensive IT management to ensure smooth operations across their 14-15 user base. They sought 24/7 support, asset tracking, and guidance for future infrastructure planning. Managing licenses, warranties, and vendor coordination was also critical to their operations.
Case Study: Managed IT Services for Consumer Services Company
December 2, 2024
The Challenge
The Solution
Precision IT Consulting provided:
- 24/7 on-site and remote IT support.
- Maintenance and warranty tracking for all company assets.
- Vendor coordination to manage infrastructure planning and asset replacement.
- Robust server management and issue resolution through an effective ticketing system.
Services Used
- Managed IT Services
- IT Consulting
Results
- Reduced downtime and improved system reliability.
- Enhanced operational efficiency with proactive issue resolution.
- Clear asset tracking and vendor coordination for future infrastructure growth.
- High client satisfaction due to responsive and dependable service.
Testimonial
"They are proactive. They attend to our requests quickly, so we’re happy with their work. Our engagement has reduced downtime and improved reliability."
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General Manager, Consumer Services Company
Client: Confidential Client – Local Municipality Location: Bay Area, CA – One floor above the existing office Project Scope Temporary workspace setup for 15 users Single-floor wireless and wired connectivity Phone and printer deployment End-user desktop relocation and support
Client: Confidential Project Owner: Precision IT Consulting Scope: Full migration from Google Workspace (Gsuite) to Microsoft 365, including email, user identities, Google Drive data, and implementation of Microsoft security and collaboration features.
