The caregiving center sought a reliable Managed Services Provider (MSP) to support their IT infrastructure. Their objectives included hardware and software assessment, keeping their systems up-to-date, and ensuring detailed documentation, as their previous IT provider left poor records. This non-profit organization required a partner aligned with their mission to support families caring for brain-impaired adults.
Case Study: Managed IT Services for Caregiving Center
December 2, 2024
The Challenge
The Solution
Precision IT Consulting stepped in as a trusted MSP, delivering:
- Comprehensive hardware and software reviews.
- Proactive updates to the IT infrastructure.
- Detailed documentation of IT systems.
- Fast and reliable issue resolution through a ticketing system and biweekly virtual meetings.
Services Used
- Managed IT Services
- IT Strategy Consulting
Results
The implementation led to:
- Significant improvements in IT infrastructure.
- Faster resolution of IT issues, with most tickets addressed within the same day.
- Consistent biweekly support meetings to ensure seamless operations.
- Elevated client satisfaction through professionalism and reliability.
Testimonial
"Precision IT Consulting has been very responsive. Every person on their team is professional and kind. They helped improve our IT infrastructure and keep it updated and documented."
—
Amber Henning, Director of Finance & Administration, Del Oro Caregiver Resource Center
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