Self Help IT Troubleshooting Tips
Troubleshooting Self-Help Tips
If you are experiencing a technical issue, please take a few minutes to go through these checklist items. This may help you solve your problem in the meantime. Go ahead, try to answer these questions and you might be amazed at the results.
- Save all Data – Before troubleshooting anything, save all open documents so work is not lost.
- Check Connections– Check all power connections to the power outlet or surge protector. Check the back of the machine for securely connected cables for the power, video, mouse, keyboard, Ethernet cables (Network cables), etc. Check the Ethernet cable connection to the wall outlet.
- Power– Confirm that the computer is on.
- Relaunch Applications: If the application you are working on is experiencing issues or has stopped working, quit/force the application by hitting Control-Alt-Delete and then under “Processes” then select the application you are having issues with and select “End Task”.
- Reboot – Sometimes your computer may experience issues due to your computer’s memory getting full, corrupted or it may experience what are called memory leaks. Shutdown the system. Wait 30 seconds and restart.
- Valid Passwords – Confirm that you are logged into the network using a valid network account id and password.
- Software – If the problem is with an application, check other applications to determine if they are working properly. Does the problem happen in just one program, or is it fairly random?
- Internet – If the problem is with the Internet, try several other web sites.
- Colleagues – Check with other users in your area to determine if they are experiencing the same problem. If so, one person should report the problem and submit a technical support request.
- Error Message – If you receive an error message, write the exact message down and report with your technical support request or take a screen shot of the image and attach it to your technical support request in an email to email@example.com.
- Last Function – Make a note of the last function or operation that you completed before the system malfunctioned. (i.e. – “I was trying to print a document to Printer#1 from Microsoft Word”)
- WiFi (Wireless) is not working: Press “FN” + “F5” to turn the wifi radio on. Some laptops have a physical Wi-Fi switch that can be pressed/slid to turn the WiFi radio on and off.
- I can’t get my laptop to display on my monitor: Make sure your laptop is properly docked on the docking station and reboot your computer.
Your Application is Not responding
If the application you are working on like Excel or Word or other app is not working or not responding at all, close out the application and quit/force the application. You can do this by holding "Ctrl"+"Alt"+"Delete" then selecting "Task Manager" then select the application from the list then hit "End Task". If this does not resolve your issue, try rebooting your system as well. If that does not work, contact our help desk at 877-800-6710 Option #1.
Windows 10 Troubleshooting Tips
How To Troubleshoot a Wireless Internet Connection in Windows 10 | HP
How To Fix Sound Issues in Windows 10 | HP Computers | HP
How To Fix Microphone Problems in Windows 10 | HP Computers | HP
How To Fix HDMI Display and Sound Problems in Windows | HP
Windows 10 User Tips
Windows 101: Four simple ways to switch between Windows apps
Windows 101: How to pin apps to Start menu and taskbar
Windows 101: Four ways to customize your taskbarClick To Add Text
Windows 101: Use Windows key to unlock Search possibilities
Secure Email (Email Spam, Continuity, Archiving) Training Guides
The following are some of the more common issues end-users may need training on when using our standard email security solution from Mimecast. If there is not a tip here that meets your needs, please refer to the following website which has more training options (Select the "User Guides"): https://community.mimecast.com/community/knowledge-base/mimecast-personal-portal-v3
- Digest Email Training: See the following link to learn more about your daily digest email for spam protection: Access Training Here
- Access Held Email Portal: See the following link to access your personal secured email portal: Access Training Here
- Change Your Secure Email Cloud Portal: Access Training Here
- Blocking Emails: Here is training on how to block spam emails: Access Training Here
- Sending Encrypted Emails: If you are using our encrypted email service to send secure emails, please review the following: Access Training Here
- Managing Encrypted Emails: Access Training Here
- Searching Archived Emails via Cloud Portal: Access Training Here
- Searching Archived Emails via Outlook Plugin: Access Training Here
- About the Mimecast Outlook Plugin: Access Training Here