IT Support for Research Firm
The Challenge
Precision IT Consulting provides San Francisco IT Support for a leading research firm in San Francisco, Learning for Action. Learning for Action reached out to Precision IT Consulting because the lead Operations Manager who oversaw Information Technology was leaving the company and they were not happy with there current Managed IT Service provider. This firm utilizes a lot of different apps to support its clients and they are a firm that gets the most out of technology and rely on it more than most companies do.
The Solution
On the first day, we worked with this firm to do a complete audit of all of there IT infrastructure and developed strategic technology life-cycle plan to make sure they could properly budget for any technology upgrades down the road. We also put together a support plan that addressed all of the companies needs and ensured there end-users had access to the technology they needed an experience little to no downtime.
The Outcome
Since working with Precision IT Consulting, this firm does not experience any unplanned downtime related to any hardware or software issues. Precision IT Consulting provides regular scheduled visits and have met 99% of all of our SLA requests for any reactive tickets. Precision IT Consulting has developed a partnership with the ownership and the management team and is seen as this firms trusted advisor for any technology related issues.
"We are grateful for the way you support our team. Staff have shared that you really take the time to listen and understand their issue, work relentlessly to find a solution (especially those tricky problems that don't have an easy fix), are thoughtful about explaining the solution/options at a level that a non-techie person can understand, and generally are a friendly/approachable. Thank you for all that you do!"