IT support & Service
Precision IT Consulting provides a complete set of Managed IT Services for small & mid-sized businesses based in the San Francisco Bay Area. Strategic planning is the key to delivering all of our managed IT services to our clients that represent a diverse set of industries including Local Government, Corporate Services, and Industrial Services.
We have made the needed investments in people, technology and processes that are necessary to differentiate ourselves from other managed IT service providers in the San Francisco Bay Area. If you are a small business with no IT department, we can handle all of your IT needs giving you the peace of mind necessary to focus on your business.
The benefits our clients receive with our Managed IT Services
We have made the needed investments in people, technology and processes that are necessary to differentiate ourselves from other managed IT service providers in the San Francisco Bay Area. If you are a small business with no IT department, we can handle all of your IT needs giving you the peace of mind necessary to focus on your business.
The benefits our clients receive with our Managed IT Services
- Ability to focus on their businesses, not IT
- Minimized downtime due to technology issues
- Increased operational efficiency through the use of technology
- Strategic guidance on all technology decisions
- Peace of mind since we are managing your IT environment 24/7
- Quicker resolution to all of your IT challenges
- A reduction in, and control of your operating costs
- Access to a full, certified and experienced technical staff
- Access to enterprise-class technology
Our Service Desk is the front line of defense for any reactive IT support our clients need. A majority of reactive support tickets are limited as our strategic services team is providing the services required to keep reactive support issues to a minimum.
Guranteed IT Service Levels
Our Service Desk team is driven by our Service Level Agreements (SLA) that we provide for our Managed clients. We are continually monitoring how we are doing with meeting our SLA goals. We offer multiple ways to our clients to submit support requests that are based on Priorities and provide access to a friendly voice if our clients are facing an urgent issue.
Complete Support Options
Our Service Desk team consists of a full suite of skills that include Tier 1 through Tier 3 support. Our Tier 1 support will capture the service requests, perform the initial triage. Our Tier 2 team will work on a majority of our end-user, and desktop support needed. Our Tier 3 team handles a majority of our escalations and network-related service requests. If a reactive issue cannot be resolved remotely, we will schedule a Support Desk Technician to go onsite if needed.
"I like the fact that the tickets get escalated when needed in a timely manner"